Frequently Asked Questions
Everything you need to know about your Mahogany Music experience.
What is the typical shipping time for musical instruments?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.
How do you ensure instruments are not damaged during transit?
We use professional-grade, climate-controlled packaging and shock-resistant materials specifically designed for musical instruments to ensure your gear arrives in perfect playing condition.
What is your return policy for gear and accessories?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange, excluding certain items like earplugs or software.
Do your instruments come with a manufacturer warranty?
Yes, all new instruments sold through Mahogany Music include the full manufacturer's warranty. We also offer extended protection plans for added peace of mind.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free financing options through select partners.
Are the instruments set up before they are shipped?
Every premium instrument undergoes a multi-point inspection and a basic professional setup by our in-house technicians to ensure it is ready to play straight out of the box.